Archive for June, 2008

Favorite “Site Down” or 404 Pages

Posted in Interesting with tags , , , , , , , , , , , , , , on June 25, 2008 by mediapirate

Seeing as the weather has been so nice this week I thought I would get off of my social media soapbox and upload some of my favorite “down” or 404 pages for sites.

I love it when people get creative with the pages that annoy people the most 🙂

Let me know if you have any favorite cool creative “Site Down” or 404 pages.

Cool \

Thanks a bunch!
Scott

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Is too much social media a bad thing? (Part II)

Posted in Media, social media, Twitter with tags , , , , , , , , , , , , , , , , , , , , , , , , , on June 17, 2008 by mediapirate

In response to a comment from my last entry (Andy in specific) – I did tweet (a post in the twitter application for those not familiar with tweets) some time ago about the ineffective use of social media and how too many social media portals has the tendency to become advertising or spam. After a number of discussions with SM professionals though I decided to investigate some of them. I ended up applying for twenty or so to see what they were all about. I quickly found I didn’t have time to manage the relationship building. I then discovered hellotxt thinking it was a way to manage communicating to these multiple portals but this just wasn’t the case. I was only talking and not listening.

To me the “social” part of social media is the overall exchange of ideas, links, and conveying your overall personality in an online arena. This is something you just can’t get across if you aren’t actively reading and responding to other peoples postings. I have since ended up using my many accounts through hellotxt as a way to reach the masses and using the most active of my social media accounts to engage and showcase my presence. This still of course isn’t ideal but neither is being spread thin enough that I render them all ineffective.

So how do all of you manage your social media applications to effect. I know that my business audience would be greatly interested in your insight as would I. So please feel free to share your practices in as much or as little detail as you would like. Maybe we can actually find a way to manage our social media so we can have actual lives offline too.

By the way Arik, the link you sent me was great!

To check out all of the previous comments, Arik’s link and my last entry: Is too much social media a bad thing (Part I) click here

Also check out Em’s related blog here

Is too much social media a bad thing?

Posted in Media, social media, Twitter with tags , , , , , , , , , , , , , , , , , , , , , , , on June 13, 2008 by mediapirate

I’ve had much discussion lately about social media applications and how to adequately utilize them in order to expand a network. A number of people have said to me that in order to know the best route to take, you really have to subscribe to as many social media portals as possible and utilize them all. While I understand that developing a familiarity with all applications is ideal, is it really feasible? I mean, in order to see if one application is more effective you really have to commit yourself to it, and with the time required to develop real engaging relationships in a social media application is there enough time in the day?

Granted, there are ways to utilize technology to conserve some time while reaching the larger masses such as hellotxt which allows you to send out messages to multiple social media apps such as facebook, myspace, twitter, linkedin, (Even an Asian social network with the lovely name of feecle lol) and many, many more, but isn’t this closer to spamming than developing engagement? I am very torn right now due to my love of playing with new online apps and my need to effectively communicate.

Can we develop real engagement and response with multiple apps? Is it necessary to understand every app on the market? Is this a contest to see who can be found in the most avenues or is this a sad exercise in self gratuitous futility?

Please let me know your thoughts on this. I can be reached by:

email: scott at sterlingcrossgroup.com
LinkedIn: Scott Baird
Facebook: Scott Baird
Myspace: Scott Baird
Twitter: mediapirate
Plurk: mediapirate
hellotxt: mediapirate
Pownce: mediapirate
Jaiku: mediapirate
Blog: mediapirate.wordpress.com
etc……………………………………..

Expectations Where You Least Expect Them

Posted in Customer Service with tags , , , , , , , , , , , , , , , , on June 2, 2008 by mediapirate

A few days ago I was having a bad day. Not a horrible day or anything but one of those days where a lot of little things pile up on the fact that you were exhausted in the first place and everything drives you a little crazy. In the midst of this my girlfriend and I decided to grab a quick snack. Not in the mood for anything in particular we went to Applebees.

Our server Aaron brought us our drinks and we ordered some apps. About 10 min later Aaron returns with the news that they have a deep-fryer down so our food may take some time. The food did take a little longer than we expected, but when it arrived it wasn’t the food we ordered. As we were a little pressed for time I could just feel this adding up to become the proverbial straw breaking the camels back in my day. I called Aaron over and mentioned the issue with our order. And then it happened…

Good customer service!

It’s actually been a long time since I have witnessed this amazing phenomenon. People who care enough about their business to actually help the customers that support it.

Aaron disappeared into the back and within minutes a manager by the name of Brett appeared with our corrected order and his apologies for the confusion. Before leaving he then told another staff member to bring us a couple of complimentary mini-bacon cheeseburgers as well. I think I was actually in shock. I didn’t even complain and I had a managers attention. I felt my day taking a turn for the better.

Our mini-bacon cheeseburgers arrived and with them another manager named Casey. He apologized for the complications and delay in our order and asked if we needed anything else. We thanked him for the good customer service, finished our meal, paid, tipped, and left the restaurant. It was when we left that I noticed it though. My day had become better. My stresses were lighter on my shoulders and I felt as if it was a new start on my almost completed day.

This is what a good customer service experience is truly all about. Now can you imagine if every place you visited had this respect for you. We would all have a little less stress in our days and a little more reason to smile. It really puts it into perspective for me. I may not always get to choose who I do business with, but I do know who deserves my business, and all it cost Applebees was a little time with their customer and maybe a buck or two if even that for the mini-burgers.

So if you are ever in Fargo ND and feel like a bite to eat, stop in to the Applebees just off 13th Ave S. and maybe your expectations for customer service will become just a little more than you ordered.