Expectations Where You Least Expect Them

A few days ago I was having a bad day. Not a horrible day or anything but one of those days where a lot of little things pile up on the fact that you were exhausted in the first place and everything drives you a little crazy. In the midst of this my girlfriend and I decided to grab a quick snack. Not in the mood for anything in particular we went to Applebees.

Our server Aaron brought us our drinks and we ordered some apps. About 10 min later Aaron returns with the news that they have a deep-fryer down so our food may take some time. The food did take a little longer than we expected, but when it arrived it wasn’t the food we ordered. As we were a little pressed for time I could just feel this adding up to become the proverbial straw breaking the camels back in my day. I called Aaron over and mentioned the issue with our order. And then it happened…

Good customer service!

It’s actually been a long time since I have witnessed this amazing phenomenon. People who care enough about their business to actually help the customers that support it.

Aaron disappeared into the back and within minutes a manager by the name of Brett appeared with our corrected order and his apologies for the confusion. Before leaving he then told another staff member to bring us a couple of complimentary mini-bacon cheeseburgers as well. I think I was actually in shock. I didn’t even complain and I had a managers attention. I felt my day taking a turn for the better.

Our mini-bacon cheeseburgers arrived and with them another manager named Casey. He apologized for the complications and delay in our order and asked if we needed anything else. We thanked him for the good customer service, finished our meal, paid, tipped, and left the restaurant. It was when we left that I noticed it though. My day had become better. My stresses were lighter on my shoulders and I felt as if it was a new start on my almost completed day.

This is what a good customer service experience is truly all about. Now can you imagine if every place you visited had this respect for you. We would all have a little less stress in our days and a little more reason to smile. It really puts it into perspective for me. I may not always get to choose who I do business with, but I do know who deserves my business, and all it cost Applebees was a little time with their customer and maybe a buck or two if even that for the mini-burgers.

So if you are ever in Fargo ND and feel like a bite to eat, stop in to the Applebees just off 13th Ave S. and maybe your expectations for customer service will become just a little more than you ordered.

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